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GOL IBE Admin Console
  • 1. GOL IBE
    • 1. GOL IBE - intro
    • 2. GOL IBE - step by step
      • Agency
        • Agency detail - description
        • Where to set up payment due date for bookings created on your front-end?
        • What if I have Private Fare Account Code?
        • What about PNR Queue number in GOL IBE?
        • Where to insert GTID printers for automated e-ticketing?
        • How to manage travel documents in GOL IBE?
        • How to administrate notifications in section Agency?
        • How to customize section From e-mail:?
        • What is section E-mail notifications good for?
        • Where do I set up contact information and billing details?
        • How to set up working hours ?
        • How to set up working hours exception?
        • How to add a fee for payment method?
      • Dealers
        • Customization via Dealer -Front-end-settings
          • Where can you download the HTML package?
          • How do you change the title of your front-end?
          • How to rewrite our text for SEO?
          • Where can you insert your agency URL under your logo?
          • Wait page - what is it good for?
          • Where can you insert / change agency logo on your GOL IBE front-end?
          • How do you customize colours of your GOL IBE front-end?
          • Basic frontend customization
          • Frontend color customization
          • Where can you insert favicon?
          • How to change background on your frontend?
        • Customization via Dealer - EDIT
          • How to set up a multi-currency?
          • How to set up default city for departure on my GOL IBE search form?
          • How to modify dates of departure and arrival on my GOL IBE search form?
      • Customers
        • How to create customer database?
        • Advantages of customer database for your clients
        • Advantages of customer database for you
      • Reservations
        • GOL IBE - How to handle bookings in admin console
        • GOL IBE - How to handle bookings with clients
      • Prices
        • How to handle service fees?
        • How to handle service fees for 2OWs?
        • How to manage promocodes?
        • What is section Commissions and discounts good for ?
        • How to create discount for certain carrier and certain flight?
        • How to handle special offers?
      • Code lists
        • Destination filters
        • Carriers
        • What is section Flush cashes good for?
        • What is section Flush HTML cashes good for?
        • How about section Blocked e-mails?
      • Users
      • Notifications
        • Notification templates
        • Sent notifications
      • Supporting texts
        • Supporting text
          • How to edit your ticket itinerary template?
          • How to manage terms & conditions ?
          • How to create menu on your front-end?
          • CSS
          • How to create a footer?
        • Reservation remarks
      • Statistics
    • 3. GOL IBE - basic settings
      • How to implement the air ticket search form into your agency website?
      • How to set up service fee?
      • How to design your GOL IBE site ?
      • How to set up working hours in your GOL IBE ?
      • How to customize notifications in your GOL IBE ?
    • 4. GOL IBE - advanced settings
      • How to handle Parallel requests?
      • What is MultiPCC request about?
      • How to handle MIR?
      • How to add a service fee from airline commission?
    • 5. GOL IBE - FAQs
      • How to set up working hours?
      • How to manage section working hours exceptions?
      • How to handle bookings in GOL IBE?
      • How to export the list of bookings?
      • How to create a service fee?
      • What is section Flush cashes good for?
      • What is section Flush HMTL cashes good for?
      • How to stop someone from sending fake booking?
      • How to create a new user´s access?
      • What types of notifications are the most used ones and what are these good for?
      • How to manage terms and conditions?
      • How to edit your ticket itinerary template?
      • How to create menu on your front-end?
      • Help for color customization of your GOL IBE of your GOL IBE frontend.
      • How to handle carrier on your search form ?
      • How to implement air ticket search form?
      • How to handle special offers?
      • How to create footer on your frontend?
      • How to manage travel documents in GOL IBE?
      • How to change background on your frontend?
      • Basic fronted customization
      • How to add a fee for payment method
      • How to customize section From e-mail:?
      • How to create a footer?
      • How to manage own GOL IBE user´s account?
      • What is section Destination filters good for?
      • What is section E-mail notifications good for?
      • How to customize your domain?
      • How to manage Notifications ?
      • How to customize your domain?
      • What is the difference between section Service fees - dealers and Service fees - agency?
      • How to handle bookings with clients?
      • How to create discount for certain carrier and certain flight?
      • What is our 2OW combination about?
      • How to handle service fees for 2OWs?
      • How to set up a multi-currency?
    • 6. GOL IBE - versions
      • GOL IBE standard
      • GOL IBE enhanced
      • GOL IBE enterprise
  • 2. TRIP GATE
    • 1. TRIP GATE - introduction
    • 2. TRIP GATE - step by step
      • TRIP GATE - Agency
        • Agency detail - description
        • Where to set up payment due date for bookings created on your front-end?
        • What if I have Private Fare Account Code?
        • What about PNR Queue number in TRIP GATE?
        • Where to insert GTID printers for automated e-ticketing?
        • How to manage travel documents in TRIP GATE ?
        • How to administrate notifications in section Agency?
        • How to customize section From e-mail:?
        • What is section E-mail notifications good for?
        • Where do I set up contact information and billing details?
        • How to set up working hours in your TRIP GATE ?
        • How to set up working hours exception?
        • How to add a fee for payment method?
    • 3. TRIP GATE - basic settings
    • 4. TRIP GATE - advanced settings
    • 5. TRIP GATE - FAQs
    • 6. TRIP GATE - versions
    • 7. TRIPGATE - user guide for company
  • 3. GOL MOBILE
    • How to work with booking import feature?
  • 4. GOL API
  • 5. LCC
    • 8. COMMISSION MANAGER
  • 6. NDC
  • 7. FLIGHT WATCH DOG
    • Flight Watch Dog management
  • 8. COMMISSION MANAGER
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  1. 1. GOL IBE
  2. 2. GOL IBE - step by step
  3. Agency

Agency detail - description

You will find here simple descriptions of all features that you may see in the section Agency detail.

PreviousAgencyNextWhere to set up payment due date for bookings created on your front-end?

Last updated 21 days ago

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1. Currency - the currency that appears on your GOL IBE front-end

2. Time zone - time zone set up for your area

3. Currency - The currency set up in Galileo. This is the currency in which search results are displayed. If this currency differs from your default currency set up in the Galileo GDS, an exchange rate is applied to calculate the prices shown to customers. The original prices remain unchanged in the Galileo GDS.

4. Last Ticketing Day - The date shown to customers as the final date for paying for or issuing e-tickets. This date appears during the booking process and in booking confirmations.

  • Based on Tariff in GDS - Set according to the specific fare conditions in the GDS.

  • Date of Booking Creation - The same day the booking is made.

  • Date of Booking Creation +1 - The day after the booking is made, if the fare conditions do not specify a shorter deadline.

  • Date of Booking Creation +2 to +6 - As described above, depending on fare conditions.

If the GDS specifies a shorter time frame than the one set in GOL IBE, the Due Date on the ticket itinerary may differ from your settings.

5. Maximum Number of Requests on MultiHAPs - This setting relates to the MultiPCC functionality and defines the maximum number of parallel requests sent to the GDS per single search request initiated by the customer. This setting can only be modified by the system administrator.

6. Reservation Check in GDS - Activates the automated process for checking the status of bookings in the GDS. If the agent updates the ticket status in the terminal from Active to Issued or Canceled, this status is also updated in GOL IBE. The automated check runs four times a day. This setting can only be changed by the system administrator.

7. Start Date for Check - Specifies the date from which active tickets are checked in the GDS. Before the check, the automated system prepares a set of bookings between the current date and the date configured in the GOL IBE back office (inclusive). From this set, it only checks bookings where fewer than 48 hours have passed since the arrival time of the last segment. This setting can only be changed by the system administrator.

8. Exclude Surrounding Airports in Search Results - Here, you can specify whether GOL IBE should exclude search results for other airports within the same city or parent destination (e.g., LON) when searching for flights to a specific airport (e.g., LHR).

9. Host Access Profile (HAP) - Your connection to Galileo. You need to configure a Master GTID and create a robotic GWS sign-on with settings set to Multiterminal U (Unlimited). Once this is configured, request a HAP from API Support. DynGalileoProd or DynGalileoCopy indicates whether this connection is for the Production or Copy system.

This connection is required to enable special offers and automated e-ticketing, features available only in the Enhanced and Enterprise versions of GOL IBE.

10. Private Fares Account Code - Here, you can enter your Private Fares Account Code.

11. Custom Check RULA - Here, you can insert your custom check rules.

12. Pseudo City Code (PCC) - The PCC used by your agency for search and booking.

13. PNR Queue Number - The queue number where bookings from Galileo are sent.

14. PNR Queue Category - Queue categories used to sort messages.

15. GTID Itinerary Printers - The ID of the printer for itineraries.

This feature is available only in the Enhanced and Enterprise versions of GOL IBE.

16. GTID Ticket Printers - The ID of the printer for tickets.

This feature is available only in the Enhanced and Enterprise versions of GOL IBE.

17. GTID MIR Printer - The ID of the printer for MIR files.

18. BLOCK BOOKINGS - Five scenarios in which a booking is blocked by the system. This section prevents creating bookings that would differ in price or otherwise be unsuitable for your clients.

19. Allowed Stored Price Higher than BB Maximum of - This setting specifies the maximum amount by which the price saved in the booking may exceed the price returned during the search. Example: The price may only be up to 1 CZK higher. If this limit is exceeded, the booking is not completed and is canceled in the GDS.

20. Allowed Stored Price Lower than BB Maximum of - This setting specifies the maximum amount by which the price saved in the booking may be lower than the price returned during the search. If this limit is exceeded, the booking is not completed from the customer's perspective and is canceled in the GDS.

Example: The price may be up to 99,999,999,999.99 CZK lower

21. Block Bookings Without a Quote - Booking is blocked if pricing is not saved or is missing.

22. Block Non E-ticketable Bookings - Booking is not created if it is not possible to issue an e-ticket automatically.

23. Block Unconfirmed Reservations Within 5 Seconds - Booking is not created if Galileo does not confirm it within 5 seconds.

24. Special Offers

This feature is available only in the Enhanced and Enterprise versions of GOL IBE.

The Special Offers feature enables an automated process where the system generates the cheapest flights and displays them in the agency's admin console, under Prices - Special Offers Extended.

  • Maximum Number of Automatic Special Offers - Sets the maximum quantity of special offers displayed by the system.

  • Create Automatic Special Offers with Fixed Fee - If selected, GOL IBE automatically applies the service fee from the original bookings to the suggested special offers.

25. Travel document information

26. Contact details

27. Selected Connectors This section displays the connectors that are enabled for your agency profile. This is a technical matter typically managed by administrators.

28. Offline and Online Payment Method Types This section displays the payment methods enabled on your GOL IBE front end. These are configured based on the information provided in our implementation form.


📩 Feel free to contact us at: gol_support@cee-systems.com.


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How to manage travel documents in GOL IBE?
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