GOL IBE - How to handle bookings with clients

1. Once your clients finish booking process there will appear neutral „thank you“ sentence.

1. Additionaly to it, there will be simple notification sent to your client. Such notification will be without PNR and any attachment.

The aim of such notification is to block abusers to abuse any PNR and to avoid of frauds.

1. Usual notification with all details will be delivered only to you ( agency).

Yes, notification with PNR and ticket itinerary attached.

What does this mean for you?

• Once you receive notification about created booking, it will be your(agency) turn to contact client and verify if it is real person or some robot „abuser“.

• This time we recommend to discuss payment menthod and other details with your client.

• Next steps are totally up to you. In case you will see it is a real client you may provide right away your client with complete notification /w attached ticket itinerary. You may simply resend it from your mailbox.

Or you may skip this step. It is totally up to you how you will feel it.

• As soon as client proceeds with payment, you provide client with flight ticket, as usually.

In case of any further questions, please direct your question at: [e-mail].